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DELIVERY, RETURNS & CONDITIONS OF SALE

Delivery - Giclée Prints


Processing time of orders is 2-5 working days*.  Standard UK Delivery (2-3 working days) is £ 3.95.

*I aim to get all orders dispatched within 2 days. A longer processing time (up to 5 working days) will occur if I am out of stock of a print. If you are on a deadline, please contact me to check stock levels, or let me know upon placing your order.

I use as much recycled and reusable packaging as possible. I can include a note and/ or giftwrapping upon request.  

If you have any questions, or live outside of the UK, please contact me and I will get back to you as soon as possible.

Delivery - Unframed & Framed artworks


Delivery of original artworks starts at £7.95. A larger selection will be available soon online. Please contact me if you are interested in purchasing or commissioning an original artwork.

Collection (Free of Charge)


I’m happy to arrange free collection of prints and original artworks from N8 0NX, or my studio in N22 6UJ. If you select this option at checkout, I will email you via the email address you provide at checkout to confirm your preferred time and location.

Unfortunately I am unable to offer free delivery of prints or artworks. So if you select this option at checkout and are unable to collect, I will refund your order and you can re-purchase with the delivery option. It is essential that you confirm a preferred time and location in advance, as I may not have the print ready for collection, or be in the location when you arrive.

Returns & Exchanges


Please contact me if you have any problems with your order, I will do my best to ensure you are entirely happy with your purchase. 

If you would like a return or an exchange, please contact me within 7 days of delivery. Items must be returned within 21 days of delivery.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Conditions of Sale


Copyright in the artwork remains the property of me, the artist, with the right to reproduce artworks in publications including books, art magazines and exhibition catalogues, and online. Buyers are welcome to photograph work in situ and publish in print and online, providing they receive no financial benefit, and credit myself as the artist. If you wish to purchase or commission an artwork with exclusive terms, please contact me. 
Artist & Illustrator based in London, UK / hello@isabellamitchell.co.uk